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Pitfalls in shrink-wrap software licensing

Shrink-wrap and click-wrap software licences often contain what appears to be a binding contract, but if they are not drafted carefully they may be worthless.

To form a contract, the shrink-wrap or click-wrap software licence needs to be accepted by the user. There are two ways for somebody to accept a contract:

  1. By the offeree communicating back to the offeror that they accept; or
  2. By the offeree doing something specified in the contract, with the intention of accepting the contract.

Misleading Conduct Risk in Software Sales

Most people in the computing and information technology industries have heard a joke that goes as follows:

Q: What is the difference between a used car salesman and a computer salesman?

A: The used car salesman knows when he's lying.

This problem is even greater in the software industry

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